Frequently Asked Questions

Wash with warm soapy water or put into the dishwasher.

The tubing and nozepiece are both dishwasher safe.

We recommend cleaning after each use to prevent germ spread. The nozepiece should be replaced or cleaned when using on multiple children. The tubing can be cleaned less frequently as long as there is no liquid inside.

A reduction in suction may be due to saline or mucus dripping into the device. It is important to ensure the filter is properly in the nozepiece to prevent dripping into the tube and beyond (this may be more common with severe congestion). You can also help prevent this by removing and cleaning the tubing after use.

The On the Go is meant to have less suction compared to the NozeBot. It is smaller and runs on AA batteries, rather than rechargeable. The On the Go is meant for regular mild congestion, and the NozeBot is intended for regular and severe congestion.

Please make sure you are allowing the device to charge fully before using it. If you are still experiencing issues, please reach out to hello@drnozebest.com and our support team will help troubleshoot.

Yes, the standard nozepiece can be used on anyone. If you are noticing a difficult time with the nozepiece sealing around the nostril, the newborn nozepiece may be beneficial for the littlest noses.

Use as frequently as needed to help clear congestion.

This device is safe for all ages. It is most effective for children who do not yet know how to properly blow their noses.

The NozeBot will emit a vibration/buzzing when turned on. If it is too loud for your child, move the device further away as the long tubing allows, or put a blanket over the machine to move the noise away from the baby’s face.

The tubing and nozepieces are reusable, however we recommend replacing them every few months to maintain the cleanliness.

Filters should be changed when wet mucus has touched the filter.

Avoid getting any fluids in the tubing and machine. If fluids do go through the machine, it will come out through a drain in the bottom. Wipe off the machine, then put it on a towel and turn it on.  It will turn off on its own after 3 minutes. This will help flush any fluid out of it. Repeat as needed.

Register your device HERE for a free 6 month warranty: https://drnozebest.com/pages/returns-warranty

We strive to ensure you are satisfied with your purchase, but if that is not the case, please see the following details regarding our return policy:

We accept returns within 30 calendar days from the order delivery date. To receive a full refund, items must meet the following conditions:

Product must be unused and repacked appropriately with all accessory parts and documentation in original packaging

Product must be purchased directly from Dr. Noze Best